Mastering Management to
Become a High Performer in Competitive Market to Win

Essentials of Management: Succeeding as a New Manager equips individuals with the skills needed for effectively adopting the role as a new manager.

Learning Objectives:

• Helping New & Current Managers to project themselves at their very best in every situation
• Gaining more respect, Co-operation and developing more influencing skills
• Understanding personality types and their effectiveness in the organisation
• Work flow, allocation and the compilation and use of management information
• Communication channels using team briefing and a constant improvement system
• Building a management team who are more creative, and explore better and quicker methods of doing things, increasing quality, service standards and efficiency
• Motivating or developing people to improve their performance
• Getting the best performance out of people for achieving today’s targets/ Standards/ output levels
• Developing the skills necessary to drive through change management, gaining willing and enthusiastic co-operation
• Learn how to make a positive first impression and what actions will enable you to gain respect as a new manager
• In addition, learn how to maintain control and enhance employee productivity
• Understand the importance of your attitude when managing others
• Conduct a successful first meeting with employees
• Follow five guidelines for earning respect from your employees
• Respond appropriately to individuals who question your authority

Programme Details:

Topics

• Projecting a Professional Image
• Becoming Professional in Management Style & Approach
• Building & Creating Effective Teamwork
• Evaluating & Enhancing Process Management
• Developing People Performance Management
• Creating Results Based Targets and Training
• Mastering Communications for Efficiency & Effectiveness
• Dealing with Difficult Situations and People
• Creating Approachability to help others to achieve
• Better Self - Management to get BEST OUT of YOU
• Better Management of Customer Relations
• Change Management – coping and thriving
• Better Goal setting and Strategy implementation
• Creating Competitive Advantages and the Edge
• Breaking the Glass Ceiling – Getting to the TOP
• Dealing with Human Factors and Personality Edge
• Developing Customer Relationships to achieve Results
• Focus on Customer Facilitation
• Updating to check with Competitor Progress
• Marketing as a tool for communications
• Building Brand – self and company
• Developing Approachability
• Identify and build on your fundamental strengths, virtues, and abilities

Session 1

• Introductions
• Concepts of Management
• Assessment of Management Styles
• Changing Management Behaviour
• Exercises for assessment
• Self-Management Tools
• Enhancing Communication Skills
• Understanding Non-verbal Communications
• Assertiveness
• Body Language Skills
• Questioning Techniques
• Active Listening

Session 2

• Team-Building
• Performance Management
• Influencing Skills
• Managing Change
• Staff Development & Motivation
• Delegation
• Managing Time
• Fostering Creativity
• Personal Action Plan

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